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Receptionist and Customer Service Advisor

Location
Kings Hedges Road, Kings Hedges Road, Cambridge, Cambridgeshire, CB4 2QT
College
Cambridge Regional College
Hours
Part Time
Salary
£18,318 - £20,413 pa pro rata
Posted
22nd June 2022
Start Date
As soon as possible
Expires
7th July 2022 12:00 AM
Contract Type
Permanent
Job ID
1249996
Job Reference
SMT2122533
Start date
As soon as possible
  • Contract type: Permanent
  • NQTs Considered:
  • Job ID: 1249996

We are looking for a well organised, enthusiastic and motivated individual to join our small reception team. Reporting into the Admin/Reception Manager, you’ll assist in the provision of high standard customer service and collaborate with staff in other areas of the College to provide a responsive and integrated service to potential students as well as current students, visitors and staff.

This post will include a wide range of duties, including:

  • Assist in the day to day running of our busy reception function
  • Act as a first point of contact for students, staff and all visitors to the College
  • Deal with incoming/outgoing post, courier services and e-mail
  • Operate the switchboard, video link barrier controls, minicom, and emergency telephone and college answer machines
  • Act as the first point of contact for Evening Duty Manager, front line First Aider call outs, Emergency Services and Security.

This is a part time position with the hours being Monday – Friday 8.30am – 13.00pm

You must be well presented, friendly and welcoming and have the ability to work well under pressure, be organised and have excellent customer service skills. You must enjoy and have the ability to work solo and part of a team.

The ideal candidate will be wanting to build on their existing ‘front of house’ reception experience, even willing to obtain their relating NVQ Level 2, and utilise their professional and interpersonal skills as this role is key part in our customer service and the image we present at Reception.

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment.   

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).

The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.

Attachments

Safeguarding Statement:

Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment. To learn more about our Safeguarding policy please see link: https://www.camre.ac.uk/student-support/supporting-you/safeguarding/

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS).

Cambridge Regional College

Cambridge Regional College