Make a Meaningful Impact Behind the Scenes at Capital City College
Are you ready to make an impact at one of London's leading Further Education providers? Capital City College is looking for a skilled Learner Recruitment and Sales Advisor (Contact Centre) to support and drive key operational functions, helping shape the future of education in the heart of London.
About the Role
This role is offered on a full-time, fixed term basis. The contract will end on 18th November 2026. This role is full-time, working 35-hours per week.
Job Purpose
1 To respond to incoming calls in a positive and professional manner. Dealing with all queries and if referring on, to provide the next member of staff with sufficient information to deal with the query.
2 To provide information and advice in a range of internal and external settings including open days, schools, colleges, voluntary and community organisations, libraries and fairs
3 To follow up on queries to ensure that the customer (potential learners, employers and stakeholders) receive all the required information to make an informed decision.
About You
We're looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:
* Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
* Clear and professional communication skills
* Confidence working with systems and processes, including experience in navigating through the Capital City College website for course/college information, using HubSpot to record new leads, and using EBS systems, such as OnTrack and Central.
* A proactive attitude and a willingness to learn and adapt
* Experience in a similar support-based and customer focused role is desirable
Most importantly, you'll be ready to make a positive contribution to our college community.
About Us:
Capital City College (CCC), one of the UK's largest FE colleges in London. This influential group supports over 35,000 students based across 12 London campuses annually to develop the skills and knowledge to advance their career prospects or progress into higher education. This is done by an unrelenting commitment to curriculum innovation and an obsession with the quality of the student experience, which is underpinned by a resilient and prudent approach to financial management. Capital City College are widely recognised for their commitment to diversity, inclusivity, and educational excellence, positively impacting the lives of students across the capital and beyond.
Our Commitment to Equality and Safeguarding
We are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds and are committed to creating a safe and respectful working environment for everyone.
CCC is committed to the safeguarding of young people and vulnerable adults. All roles require the successful candidate to undergo a DBS check — with some positions requiring an Enhanced Disclosure.
Our Values
To create a future that's uniquely yours.
As the largest further and higher education college in London, we offer the quality you deserve, state of the art facilities and a wide range of courses as unique as your interests and aptitude. Through partnerships with industry and academia, we open doors to your real-world success.
Studying at our campuses isn't just about good grades. It's being part of a community within a community, that reflects the diversity and vibrancy of London itself. Where every background and perspective are celebrated, and everyone feels they belong.
Apply now for the Learner Recruitment and Sales (Contact Centre) role if you're ready to contribute to the success of a dynamic education environment and make a real difference in the lives of our learners!
