About the Role:
An exciting opportunity has arisen at CCCG for a TIS Service Desk Engineer to become part of the IT department. You will demonstrate a professional, enthusiastic and customer focused approach and ensure that all requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon; you will adopt a can-do attitude and work collaboratively with colleagues to continuously improve our practices; you will act as a role model and as an ambassador for the service.
About You:
You must be up to the challenge of working under pressure in a demanding but rewarding environment. You need to be a great team player but also capable of working under your own initiative, finding solutions to problems that may arise and escalating situations where appropriate. You will proactively use the tools provided to manage incidents and requests, keeping end users informed through the lifecycle of the ticket in line with ITIL best practices, supporting the ICT Service function in upholding its good reputation. Proven communication and inter-personal skills, the ability to take ownership of problems and a desire to learn and develop skills are also required.
The expectation is that you will be agile and flexible as you may be required to work on either a temporary or indefinite basis at any one of the sites across the Group to maintain the highest professional standards required by the service.
About Us:
Capital City College Group is London's largest further education college group. We comprise three of London's largest most popular colleges - City and Islington College, Westminster Kingsway College and the College of Haringey, Enfield and North East London - and we are committed to success through equality and diversity.
Closing date: 25th August 2022
Interview date: TBC
Safeguarding Statement:
WKCIC is committed to protecting and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
Equality & Diversity:
We value the diversity of our staff and learners who come from different cultural, religious and ethnic backgrounds. This diversity is the source of our strength as our differences enable us to be innovative and creative in the way we work.
Through our curriculum and employment policies, procedures and practices, we embrace equality and successfully celebrate the diversity of our staff and learners, who are encouraged and supported to share different aspects of their identity.
We are proud to display the 'two ticks' symbol, to be a Stonewall Diversity Champion, and members of the Network for Black Professionals, and the Women’s Leadership Network.
Our aim is to recruit the best staff possible and to deliver first class teaching to our learners. We are one of the few Colleges to employ an Equality & Diversity Manager whose goal it is to monitor and measure the steps taken to make sure we have an inclusive and safe learning and working environment.
We are committed to equality and diversity, and expect our staff to share this commitment.