Learner Customer Service Advisor
Salary: £18,757.79-£20,496.21
Contract: Permanent, 37 hours per week
Location: College Green
There’s never been a better time to join the fantastic team here at City of Bristol College, with recent investment in our already outstanding teaching facilities the College has a great deal on offer for both staff and students. We have an exciting new opportunity for an experienced, enthusiastic and proactive Learner/Customer Service Advisor to work within the Student Services team.
To provide accurate and timely Information, Advice and Guidance to enquiries, whether in person, through Hub Services, by telephone or electronically, ensuring that learners are provided with appropriate information to access appropriate learning opportunities.
To effectively and efficiently deliver key Hub Services, to create an environment where high standards of information, Advice and Guidance (IAG) is cultivated and celebrated, including effective use of technology.
To promote the Hub as a one stop shop for student support, referring onwards appropriately to specialist services.
To support the HE admissions process including use of the UCAS system and IAG for current and prospective students.
You must have a good level of general education to A-level or above, and must have excellent administrative and customer service skills. You will be a confident user of IT and use this to efficiently deliver services and access information. Ideally you will also have a recognised qualification in Advice and Guidance or equivalent. You should also have a good working knowledge of the Further and Higher Education sectors.
What we offer:
- A generous holiday entitlement of 26 holiday days (plus bank holidays and 10 closure days)
- Local Government Pension Scheme with employer contributions of 16.1 %
- Up to 30% off courses with the University of the West of England
- Great discounts on hair and beauty treatments offered on site
- Family-friendly policies including flexible working, compassionate leave, maternity, paternity and adoption leave, parental leave and job share
- Excellent facilities including study centres, City Salon, multi-faith prayer rooms, bike storage, City Restaurant (situated at College Green and at SBSA), refectories
- Cycle to work scheme
- A variety of online shopping discounts and offers and cash health plan
- Plus a supportive package to ensure continuous professional development.
About us:
At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level. We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the College can be found on our website.
We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
City of Bristol College is committed to safeguarding children and vulnerable adults. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website.
Please see our Job Description, Person Specification, Conditions of Service and Applicant information for more information.
Closing date: Sunday 31st October 2021 (Midnight)
Interview date: Thursday 11th November 2021