Location: Head office is in Gloucester but will need to travel across the South West on occasions
Hours: Full-time 35 hours, Monday to Friday OR 28 hours – to be agreed
Contract: Fixed-term, 12 months
Benefits:
25 days holiday, plus birthday and 4 closure days
NEST Pension
Hybrid and flexible working can be discussed
Phone and laptop
About SWAC
The South West Apprenticeship Company Limited (SWAC) is a specialist Apprenticeship Recruitment and Employment Agency. We are dedicated to supporting businesses and apprentices to achieve their potential. We provide tailored apprenticeship solutions for both new and experienced employers, ensuring every apprentice has the opportunity to thrive.
We improve the apprenticeship experience for both apprentice and the business through dedicated mentoring support and guidance, acting as an impartial mediator between all parties involved, apprentice, host employer and provider.
Our service includes:
Training needs analysis
Sourcing/matching with suitable Training Providers
Apprentice recruitment, screening & employment
Full interview placement matching
Apprenticeship HR, payroll & contract management
Support, advice and mentoring
Trouble-shooting & performance management
Apprentice induction
Dedicated Apprentice Mentor
In the last 10 years 98% of our apprentices have completed their training & 98% have either progressed onto higher training or are employed within our host employer on completion. All of SWAC’s staff are Apprenticeship Ambassadors & actively promote Apprenticeships every day to local businesses, schools, parents, apprentice applicants. We are regularly invited to share our knowledge at employer focussed events & within schools in the county.
Role Overview
We are seeking a proactive and organised professional to cover maternity leave for our Apprentice Recruitment & Host Account function. This role will manage the end-to-end apprentice applicant journey, build and maintain relationships with host employers, and contribute to marketing and promotion initiatives.
The ideal candidate will be confident, organised, and enjoy working across multiple stakeholders while supporting the growth and success of apprentices and host companies.
Key Responsibilities
Apprentice Recruitment:
Manage the daily apprentice applicant journey, including reviewing applications, conducting telephone and TEAMS interviews, arranging interviews with host clients, producing CVs, and confirming apprenticeship starts.
Provide feedback to applicants and chase missing information (CVs, exam results, transport details, etc.) to ensure timely progression.
Host Account Management:
Develop and manage relationships with host companies, including key accounts, ensuring apprentice progress and satisfaction.
Attend meetings with hosts, mentors, and training providers, resolving queries and supporting positive outcomes.
Generate further business by developing relationships with existing host companies.
Contribute to Apprentice of the Month/Year and marketing case studies.
Promotion & Marketing:
Support SWAC marketing campaigns through proactive use of social media, sharing posts, and engaging with the wider community.
Coordination & Reporting:
Work closely with the MD, provider assessors/tutors, and other stakeholders to ensure timely, accurate communication.
Maintain the CRM system accurately and ensure monthly targets are met, keeping the team informed of progress.
Client Relationship Management:
Be the first point of contact for all client queries, responding promptly and escalating when necessary.
Maintain regular contact with current client accounts to build relationships and ensure maximum exposure of vacancies.
Other Duties:
Maintain a valid driver’s licence and an enhanced DBS record.
Develop and maintain positive internal and external working relationships.
Adhere to company policies and procedures.
Present a professional image at all times and engage in continuous professional development.
Actively contribute to the achievement of the company’s Growth Plan.
Skills & Attributes
Excellent organisational skills with strong attention to detail
Confident communicator, both written and verbal
Ability to manage multiple tasks and stakeholders simultaneously
Proactive and solutions-focused approach
Social media savvy for professional promotion purposes
Professional and approachable, with a customer-focused mindset
Why Join Us?
This is a unique opportunity to make a real difference in the lives of apprentices and host employers. You will be part of a supportive, dynamic team, working at the heart of apprenticeship delivery and workforce development.
