About Us

Gower College Swansea is one of the largest colleges in Wales, with a strong reputation for high-quality teaching and learning. The College operates across six campuses in Swansea, supporting over 4,500 full-time and 10,000 part-time learners. With an annual turnover of more than £50 million, Gower College Swansea is a major employer in the region, employing over 1,000 staff.

The College also offers an award-winning staff wellbeing provision, reflecting its commitment to investing in staff and ensuring they feel supported.

The Role:

Part-time (32.5 hours per week)

Term Time (38 weeks per year)

Permanent

£19,324 per annum (£13.52 per hour)

Gorseinon Campus

Interviews will take place on 19/08/2026.

Key Responsibilities:

• Provide excellent customer service to all staff, students and visitors.
• Engage with learners to ensure a well-ordered, safe, supportive, accessible and stimulating environment is maintained.
• Respond enthusiastically and supportively to the enquiries of users.
• Ensure the environment is conducive to a variety of learning styles, managing poor behaviour and take appropriate and proportionate action towards learners who may undermine that environment.
• Provide general support for those seeking help with IT and Microsoft packages, and simple research and study requests, signposting users to the appropriate level of resource and/or an appropriate Advisor.

About you:

• Minimum 5 GCSEs (Grade A-C) or equivalent including Maths and English.
• Excellent customer care skills.
• Knowledge and understanding of a Library/Learning Centre and how it operates.
• Works well in a team.

Benefits for you:

• 5.98 weeks annual leave
• A Local Government Pension Scheme with an average employer contribution of 21% (2025)
• 2 staff well-being days

View more benefits on the website.

Further Information:

• This vacancy may close early due to high application numbers. Early applications are recommended.
• Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February). 

Diversity & Inclusion

We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.

Welsh Language

To apply in Welsh, please visit our Cymraeg site. We encourage Welsh applications as we recognise the importance of delivering bilingual services and expanding our bilingual workforce. An application submitted in Welsh will not be treated less favourably than an application submitted in English.