About Us
Gower College Swansea is one of the largest colleges in Wales, with a strong reputation for high-quality teaching and learning. The College operates across six campuses in Swansea, supporting over 4,500 full-time and 10,000 part-time learners. With an annual turnover of more than £50 million, Gower College Swansea is a major employer in the region, employing over 1,000 staff.
The College also offers an award-winning staff wellbeing provision, reflecting its commitment to investing in staff and ensuring they feel supported.
The role:
Based primarily at reception, the key focus will be to act as the first point of contact for internal and external customers and students. The postholder will provide advice and guidance across all areas of learning support, both in person and over the phone, while delivering excellent customer service, completing essential marketing, admissions and learner experience administration and promoting the Gower College Swansea brand.
Part Time (17 hours per week)
Term time (36 weeks per annum)
Fixed Term until 30th June 2027
Monday - Thursday evenings (4:15pm to 8:30pm)
£13.52 per hour (£9,575 per annum)
Tycoch Campus
Interviews will take place on 19/08/2026.
Key Responsibilities:
Perform daily reception duties at the designated campus, including answering telephone calls and responding to emails and other written communications - bilingually where required.
Greet all internal and external visitors in a professional manner, managing the visitor log, and directing them appropriately following the Visitors Policy.
Serve as the first point of contact for all campus enquiries, handling incoming calls, emails (including the enquiries inbox), and messages effectively.
About you:
Term time (36 weeks per annum)
Fixed Term until 30th June 2027
Monday - Thursday evenings (4:15pm to 8:30pm)
£13.52 per hour (£9,575 per annum)
Tycoch Campus
Interviews will take place on 19/08/2026.
Key Responsibilities:
- Perform daily reception duties at the designated campus, including answering telephone calls and responding to emails and other written communications - bilingually where required.
- Greet all internal and external visitors in a professional manner, managing the visitor log, and directing them appropriately following the Visitors Policy.
- Serve as the first point of contact for all campus enquiries, handling incoming calls, emails (including the enquiries inbox), and messages effectively.
About you:
- Welsh Language Skills - A2/Foundation (see descriptors)
- GCSE Maths and English qualifications (Grade A-C)
- Knowledge of Microsoft Office and MIS systems
- Experience of working in a fast-paced customer facing role.
- Benefits
- 28 days annual leave, plus bank holidays, and the college is closed for two weeks over the Christmas period (pro rata)
- Local Government Pension Scheme (average employer contribution of 21% in 2025)
- 2 staff wellbeing days per year
- Discounted study opportunities on College courses
More benefits on the website.
Further information:
- This vacancy may close early due to high application numbers. Early applications are recommended.
- Appointments will normally be made to the bottom of the salary scale with annual increments on 1st August each year (subject to a start date before 1st February).
Diversity & Inclusion
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
Welsh Language
To apply in Welsh, please visit the Cymraeg site. We encourage Welsh applications as we recognise the importance of delivering bilingual services and expanding our bilingual workforce. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
Gower College Swansea is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
We welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We particularly welcome applications from groups currently underrepresented within our organisation.
Appointments are subject to an enhanced DBS check and require registration with the Education Workforce Council for Wales.