‘Come questioning, go seeking, grow’
The College’s IT Services department is a cross-college support team which complements student learning programmes by providing access for students and staff to ICT resources. The IT Services team maintains a large network of Windows servers, and operates a helpdesk for user support issues. Reporting to the IT Manager, you will join a team responsible for providing efficient, high-quality 2nd/3rd line technical support service for all aspects of the core network infrastructure and related technologies. The successful individual will be someone who can work as part of a team, but also independently with good communication skills and a "can do" attitude.
RESPONSIBILITIES AND DUTIES
- Carry out assignments originating from support systems within SLA times to make sure call levels are kept to a minimum.
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain operating systems, application software and system management tools
- Contributing to technical documentation and user reference material through the IT & Systems knowledge base.
- Liaising with suppliers/service providers and monitoring on-site contractors.
- Disaster Recovery documentation, planning and testing.
- Proactively ensure the highest levels of systems and infrastructure availability
- You will be responsible for maintenance of servers, firewall and networking equipment such as switches and wireless access points.
- Plan and take part in Windows and Security updates.
- Monitoring, maintenance and analysis of VMWare infrastructure.
- Provide technical knowledge and assistance to aid project implementation.
- Install and test servers and associated equipment.
- Review and assess new technology and systems.
- When required, assisting in all aspects of helpdesk operations.
- To identify personal and professional staff development needs to meet the College’s Strategic Plan.
- To ensure continuous professional development (CPD) requirements as specified by the College and that may be identified during College processes, for example Appraisal.
- To maintain awareness of the requirements of the College Health and Safety Policy and to be responsible for ensuring that the duties and responsibilities detailed in the College Health and Safety Policy are adhered to and carried out.
- To read and apply the College Safeguarding and Prevent procedures and to ensure that the duties and responsibilities detailed in the College Safeguarding Policy and Prevent Duty Policy are adhered to and carried out.
- To read the College Single Equality Scheme and to act in accordance with statutory obligations under the equality duties and in compliance with current Equality and Diversity legislation.
- To ensure adherence to the College Data Protection Policy.
- To work to the College quality standards and systems within the context of the College quality systems.
- To undertake such other duties and responsibilities as are appropriate to this level of post, including any reasonable request made by Head of Faculty or Senior Leadership Team.
Essential skills and Characteristics
- Good standard of education in relevant discipline
- High level of skill in fault diagnosis and problem solving
- Experience of virtual server infrastructures
- Recent and relevant experience of Windows Server/desktop OS platforms
- Experience of backup solutions
- Good communication skills
- Building, configuration and repair of PCs
- Ability to learn new technologies and methods
- Ability to work under pressure and to tight deadlines
- Methodical worker with good attention to detail
- Ability to work flexibly
- Professional certification (e.g. MCSE, MCSA, MCITP, MCTS, CNE), or degree in relevant discipline
- Experience of FortiGate Firewalls
- Experience of Microsoft Windows Server 2012R2, 2016 and 2019
- Experience of Office 365 and Exchange
- Experience of MS deployment tools (WDS, SCCM)
- Practical Networking experience (LAN, WAN, VLAN)
- Experience of scripting languages and/or PowerShell
- Server Maintenance/Management
- Cyber Security Procedures
- Experience of using VMware to maintain and manage virtual environments.
TERMS OF EMPLOYMENT
Tenure of post: Permanent, All Year Round
Hours of work: 37 hours per week, Monday – Friday
Salary: From £30,996.00 per annum.
Annual Leave: 28 holiday days per leave year (1 September to 31 August), plus 8 bank holidays and up to 4 College Closure days.
Pension: Local Government Pension Scheme (optional). This is an employee and employer contributory pension scheme.
The Henley College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.