The College’s IT Services unit is a cross-college support team which complements student learning programmes by providing access for students and staff to ICT resources. The IT Services team maintains a large network of Windows servers, and operates a helpdesk for user support issues. The IT & Systems Administrator will be responsible for the day to day administration of the network including general system health, disaster recovery, desktop and server OS maintenance (physical and virtual), software deployment, and advanced diagnostic testing.
RESPONSIBILITIES AND DUTIES
- Assisting the IT Manager to ensure the College’s IT infrastructure is working efficiently at all times.
- Maintenance of active directory - including users, computers, organisational units and group policies.
- Maintenance of DNS, DHCP, DFS
- Maintenance of MS Exchange, including users, groups and security policies.
- Monitoring, maintenance and analysis of VMWare infrastructure.
- Monitoring, maintenance and analysis of Storage Area Networks.
- System upgrades and maintenance - including service packs, hotfixes, event log diagnosis, monitoring of performance and optimisation.
- Monitoring, maintenance, deployment, migration and decommissioning of virtual and physical server environments
- Disaster Recovery documentation, planning and testing.
- Hardware maintenance - including servers, SANs, network switches and associated peripherals.
- Monitoring and maintenance of server and endpoint security tools – including firewall, anti-virus, spam filters and web traffic filters
- Creation and maintenance of software/OS deployment packages
- Advising on technology changes to facilitate the planning and development of projects and the delivery of the college IT strategy.
- Investigate and apply optimisations in all infrastructures to ensure best performance.
- Promoting best practices through research, monitoring and collaboration.
- Maintaining system and network schematics, server hardware inventories, and auditable logs of system changes and updates.
- Contributing to technical documentation and user reference material through the IT & Systems knowledge base.
- Liaising with suppliers/service providers and monitoring on-site contractors.
- When required, assisting in all aspects of helpdesk operations.
- To identify personal and professional staff development needs to meet the College’s Strategic Plan.
- To ensure continuous professional development (CPD) requirements as specified by the College and that may be identified during College processes, for example Appraisal.
- To maintain awareness of the requirements of the College Health and Safety Policy and to be responsible for ensuring that the duties and responsibilities detailed in the College Health and Safety Policy are adhered to and carried out.
- To read and apply the College Safeguarding and Prevent procedures and to ensure that the duties and responsibilities detailed in the College Safeguarding Policy and Prevent Duty Policy are adhered to and carried out.
- To read the College Single Equality Scheme and to act in accordance with statutory obligations under the equality duties and in compliance with current Equality and Diversity legislation.
- To ensure adherence to the College Data Protection Policy.
- To work to the College quality standards and systems within the context of the College quality systems.
- To undertake such other duties and responsibilities as are appropriate to this level of post, including any reasonable request made by Head of Faculty or Senior Leadership Team.
Essential skills and Characteristics
- Good standard of education in relevant discipline
- High level of skill in fault diagnosis and problem solving
- Experience of virtual server infrastructures
- Recent and relevant experience of Windows Server/desktop OS platforms
- Experience of backup solutions
- Good communication skills
- Building, configuration and repair of PCs
- Ability to learn new technologies and methods
- Ability to work under pressure and to tight deadlines
- Methodical worker with good attention to detail
- Ability to work flexibly
- Professional certification (e.g. MCSE, MCSA, MCITP, MCTS, CNE), or degree in relevant discipline
- Experience of educational environment
- Experience of Windows Active Directory/Group Policy
- Experience of VMWare vSphere
- Experience of various backup and recovery models inc. Exchange and database platforms
- Experience of scripting languages and/or Powershell
- Practical networking experience
- Experience of MS deployment tools (WDS, SCCM)
TERMS OF EMPLOYMENT
Tenure of post: Permanent, All Year Round
Hours of work: 37 hours per week, Monday – Friday
Salary: £25,197.00 per annum
Annual Leave: 23 holiday days per leave year (1st September to 31st August), plus 8 bank holidays and up to 4 College Closure days.
Pension: Local Government Pension Scheme (optional). This is an employee and employer contributory pension scheme.
The Henley College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.