Student Recruitment & IAG Team Leader
Salary - Point 27 - £31,182 per annum
Hours - 37 hours per week, all year round
Contract - Permanent
Location - Peterborough College
Closing Date - 28th January 2026
Are you a natural team leader with a passion for people, service, and student success?
At Peterborough College, part of the Inspire Education Group (IEG), we’re on the lookout for a confident and customer-focused Student Recruitment & IAG Team Leader — someone who can inspire, motivate and lead our fantastic Student Recruitment team.
If you love solving problems, creating standout student experiences, and bringing out the best in your team — we want to hear from you.
What’s the role all about?
As our new Team Leader, you’ll play a vital role in the recruitment journey for future students — leading a passionate front-line team that provides information, advice and guidance across:
- Student Recruitment
- Admissions
- Financial Support
- Transport
- Reception
You’ll work closely with the Group Manager and colleagues across campuses to ensure high-quality service, accurate guidance, and a smooth student journey from first enquiry to enrolment.
What you'll be doing:
- Leading, mentoring, and developing a high-performing team of IAG Officers and Reception staff
- Ensuring outstanding customer service is delivered across all touchpoints
- Overseeing processes for student bursaries, transport, and funding documentation
- Coordinating recruitment events and making sure they’re well-resourced and impactful
- Working collaboratively across departments and campuses to share best practice
- Supporting your team to meet targets and grow student numbers — while ensuring every applicant feels seen, heard, and supported
- Taking ownership of operational challenges and opportunities with energy, empathy, and efficiency
- Jumping in where needed to support your team during peak times
You’re perfect for this role if you:
- Are a natural team leader with experience managing people in a fast-paced setting
- Have a keen eye for process, quality and continuous improvement
- Love delivering exceptional customer service — and can train and inspire others to do the same
- Thrive when you're solving problems, juggling priorities and making things happen
- Are a confident communicator who can build great working relationships at all levels
- Are committed to inclusivity, integrity, and putting students first
What you’ll need:
- Level 3 (or above) qualification in Information, Advice & Guidance (IAG)
- Level 2 English and Maths (or equivalent)
- IT qualification or equivalent experience
- Experience in a team leader, supervisory, or senior customer-facing role
- Knowledge of Microsoft Office (especially Excel, Outlook, and Word)
Bonus points if you have experience in:
- Further education or post-16 settings
- Managing funding or student record systems
- Recruitment, admissions or IAG services
What’s in it for you?
- 30 days holiday (plus bank holidays + discretionary days)
- Generous Local Government Pension Scheme
- Enhanced staff development and CPD
- A fully funded enhanced DBS check
- A friendly, collaborative culture where your voice is heard and your contribution matters
- The opportunity to make a real impact on students’ lives and futures
IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.
Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.