The Customer Operations Advisor role is responsible for delivering an exceptional customer service to Gigaclear customers. Working alongside the Customer Operations Management Team to develop a premium service experience at each customer touch point – first time every time. The main purpose of the role is to handle customer queries relating but not limited to general customer enquires through any stage of the customer journey, providing technical support, co-ordinating field and installation processes, assisting with account and billing queries, and working with the wider business to see through any escalated cases through to resolution.
Key Accountability & Responsibilities
Things to consider
Training to be provided