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Customer Service Apprentice

Location
Handley Page Way, Colney Street, St Albans AL2 2DQ, UK
College
Inspire ATA Ltd
Hours
Full Time
Salary
£165 Weekly
Posted
13th April 2022
Start Date
As soon as possible
Expires
26th May 2022 12:00 AM
Contract Type
Fixed term contract
Job ID
1229041
Job Reference
Louella Belle 2
Start date
As soon as possible
  • Contract type: Fixed term contract
  • Contract length: 13 months
  • NQTs Considered:
  • Job ID: 1229041

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality

Duties and responsibilities:

  • Answer telephones and deal with email enquiries/queries in a timely manner
  • Processing customer orders and returns
  • Assist Education or warehouse with tasks on an ad-hoc basis
  • Liaise with marketing, finance, education and warehouse regarding queries, stock and requests
  • Identify sales opportunities and action where necessary
  • Ensure customers account notes are up to date on CRM system
  • Any other ad-hoc tasks as appropriate
  • Handling customer complaints
  • Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.
  • Treat customers as individuals to provide a personalised customer service experience.
  • Uphold the organisations core values and service culture through your actions
  • Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation.
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.

Desired skills

  • Strong attention to details
  • Excellent written and verbal communication skills
  • Proficient in data entry and record keeping
  • Should be comfortable on Microsoft office skills
  • A pro-active, “can do” attitude, ability to take direction
  • Good interpersonal skills.

Personal qualities

  • Positive attitude/genuine enthusiasm
  • Willing to learn
  • Ability to take instructions
  • Reliable
  • Punctual.

Desired qualifications

  • 5 GCSEs at grades A*-C/9-4 or Level 2 equivalents including English and maths.

Future prospects

  • Possible progression into full time employment for the right applicant.

Things to consider

  • All applications must be made through Apprenticeship vacancies. Do not contact the employer direct as this may result in your application not being considered.
  • Please google the location prior to applying
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship
  • The Apprenticeship National Minimum Wage guide (ANMW) 
  • You will be employed by Inspire ATA, and be placed at Louella Belle for the duration of your apprenticeship.

About the employer

INSPIRE ATA LIMITED

Disability Confident

Employer is not registered as Disability Confident

Description

Inspire ATA Ltd. is a not-for-profit social enterprise set up to make a difference. We specialise in working with a wide range of clients (nationwide) that want to take on excellent Apprentices. We recruit and employ all of our Apprentices and then arrange amazing placements with our partners and clients whilst providing ongoing support. We also arrange and quality assure the training through our partner apprenticeship training providers. Our vision is “to inspire ambition and widen horizons” and this is something that is totally embedded in all that we do. Our ATA creates apprenticeship jobs and opportunities that otherwise wouldn’t exist for people, allowing them to raise their aspirations. A lot of our work is with schools, so we love the fact that our Apprentices go on to inspire children of all ages. We inspire to inspire!

We want to have a positive impact on society with the work we do, and we encourage individuals to be good citizens that contribute to the wider community. Our focus for 2022 is all around the development and wellbeing of our Apprentices – you will often see us use the hashtag #LearnerFirst.

We operate nationally but we are based in Hammersmith & Fulham in London and are the 2021-22 winner of Best Apprenticeship Employer in Central & Greater London.

Additional location information

Please note that you will be employed by Inspire ATA, but you will be placed at Louella Belle for the duration of this apprenticeship.

Training to be provided

  • Customer Service Practitioner level 2 (Standard)
  • Functional Skills if required
  • Knowledge, skills and behaviours
  • End Point Assessment
  • Training in workplace, 20% off the job training
  • You will learn how to do the following during your apprenticeship:
  • Understand how to build trust with a customer and why this is important.
  • Know the targets and goals you need to deliver against.
  • Know how to use systems, equipment and technology to meet the needs of your customers.
  • Know the appropriate legislation and regulatory requirements that affect your business.
  • Know the purpose of the business and what ‘brand promise' means
  • Know your organisation’s core values and how they link to the service culture.
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective.

Apprenticeship standard

Customer service practitioner

Safeguarding Statement:

Inspire ATA Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.