ICT Service Delivery Technician. ICT Service Delivery Support Team. Full Time. 37 hours per week. Permanent.
This is an opportunity for a highly motivated, customer focused Service Delivery Technician to join our ICT Service Delivery Support Team. The team provides support for ICT systems and telecoms services throughout the College, by working within the ITIL framework, to gain optimal value for its diverse user community of College learners and staff.
You should have the following:
A minimum Level 4 qualification (or equivalent) in a related subject or relevant experience in a Service Desk support role. You also need to demonstrate proven technical support experience, preferably within an educational setting.
Level 2 qualification or equivalent in maths and English (GCSE Grade C or above, GCSE Grade 4 or above or equivalent)
You must have an analytical approach to problem solving and excellent customer service and communication skills. The ability to work independently and as part of a diverse technical team across multiple sites is also essential.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology. Experience of the following is also desirable: Office 365 & Microsoft Desktop Applications; Remote Support Technologies; and System Centre Service Manager.
Note: Previous applicant who have applied in the last six months need not apply.
Closing Date: 2 June 2024
Interview: Week commencing 17 June 2024
Benefits we offer:
41 days holiday
Membership of the Local Government Pension Scheme
Discounted shopping and rewards
Wellbeing services and support
On-site nurseries
Excellent training and development opportunities
The College is committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. All positions are subject to an enhanced DBS disclosure that is considered satisfactory by the College. If you are appointed you must reimburse the College of the cost of a Disclosure and Barring Service check (previously Criminal Records Bureau). The cost will automatically be deducted from your first salary payment. You are also required to subscribe to and pay for the on line DBS Update Service.