About the role:
Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!
MAIN PURPOSE OF THE JOB:
 
· To generate leads for SWAP courses and other programmes, working in a target-driven environment to maximise learner recruitment. The role also involves supporting departments with a range of administrative duties to ensure the effective delivery and coordination of programmes.
· The Apprentice will undertake daily activities involving communication with employers and internal and external stakeholders. They will also provide administrative support to teaching staff and the wider department to ensure the effective coordination and delivery of programmes.
 
Duties and Responsibilities
 
Post holders will operate in a target-driven environment, focusing on lead generation and demonstrating adaptability within a team setting. They will work closely with the Directorate and other College staff, with responsibilities subject to review and adjustment by the line manager in response to evolving service needs.
 
· To increase employer engagement by actively sourcing and developing relationships with employers to secure additional live vacancies, supporting learner progression and strengthening opportunities linked to SWAP and other courses. Manage inbound and outbound calls with learners, including welcome calls, support calls, and queries.
· Respond to electronic enquiries, providing guidance, advice, or signposting.
· Maintain accurate learner contact records.
· Support retention, engagement, and completion activities, including newsletters.
· Support the Co-ordinator and senior administratorwith reports, admin tasks, and meeting minutes.
· Provide general administrative support, including stationery orders.
· Manage employer and learner enquiries across phone, email, and post.
· Support marketing activity including calls, emails, post, and newsletters.
· Re-engage former employers and support partnership development.
· Maintain accurate CRM records and campaign data.
· Run reports to support campaign monitoring and performance.
· Build and maintain relationships with employers.
· Support events and networking activities when required.
· Meet agreed targets and KPIs.General