We're looking for a dedicated School and Customer Service Administrator to join our team at Harrogate College and help create exceptional experiences for students, staff, stakeholders, and visitors.
What You Will Do
- Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
- To provide information, data and advice as required by students, staff, stakeholders and external visitors.
- To ensure relevant queries have an appropriately managed handover and post-query resolution.
- Identify, avoid and resolve problems quickly to enhance the customer journey.
- Provide an excellent reception service – greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
- To undertake the required administration supporting the school admin team; student record data management, hiring facilities and cross-college support.
- Provide an excellent level of customer service that represents the company’s brand.
- Delivery of the campus health and safety & emergency response procedures including first aid.
About You
- Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment.
- Proven experience as working on Front of House or customer service setting.
- Ability to work flexibly across a number of tasks and changing priorities.
- Good communication skills.
- Good basic IT Skills.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.