We are currently looking for an experienced Customer Services Manager to join the Student Recruitment Team on a permanent basis. The postholder will ensure that that the Customer Services team presents a professional and welcoming first point of contact for enquirers, visitors, applicants and students. The postholder will manage staff at both Ardleigh Green and Rainham campuses ensuring a flexible and responsive service which meets the needs of our customers.
The postholder requires experience of working in a customer service setting. The postholder will lead on the recruitment, admission and enrolment of students (including fee assessment) at Ardleigh Green and Rainham as well as managing the smooth running of the receptions at both campuses.
The postholder will be responsible for student recruitment activity at Ardleigh Green and Rainham. The postholder will work closely with the Group Head of Student Recruitment, Deputy Principal/Head of Centre, support and curriculum staff/managers to ensure that recruitment, admissions, enrolment and associated administrative duties are met by the team.
Flexibility is essential within this role with late evenings and Saturday work to support recruitment and enrolment. This postholder will be expected to work from both campuses but may also be required to work at our other sites when needed.
Closing date: 14 April 2024
Interviews will take place on: Monday 22 April 2024
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
New City College is the dynamic group of further education colleges in East London which comprises Tower Hamlets College, Hackney Community College, Epping Forest College Redbridge College, Havering College of Further & Higher Education and Havering Sixth form College. Our 6-college merger places the group at the forefront of further education in the region. With a turnover of £105m, 20,000 students and 1900 staff it is one of the strongest and most influential further education organisations in the country.
Our college environment is second to none. We have industry standard facilities and equipment at all campuses, expert staff and partnerships with other high profile organisations which all prepare students for progression to higher education or successful careers.
East London is dynamic, innovative and entrepreneurial. As we develop our longer term vision, we will continue to ensure that we invest in our staff and other resources to provide a distinctive offer and excellent, supportive learning environment which meets the needs of students and employers and prepares local people for the changing workforce of the area.
As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College. Self-disclosure will be required as part of the recruitment process. If you fail to make a full disclosure or provide sight of your DBS certificate then your offer of employment is likely to be withdrawn. The College's DBS policy covers the recruitment of ex-offenders which is available upon request.
New City College aims to develop a workforce that reflects the diverse community we serve and actively welcome applications from candidates from a BAME background.
New City College - London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.