You will help in overseeing and administering aspects of the admissions and enrolments process from first point of contact to successful course placement across all cohorts/customers. You will deliver information, advice and guidance and customer service as required both within the college and at external events.
What you will do in your working day
- To deal with application and enrolment enquiries from first point of contact to resolution across all cohorts/customers including HE students
- To appropriately maintain all college records pertaining to the application and enrolment process
- To communicate in a timely and efficient manner with Curriculum administrators in the sharing of all relevant information and data pertaining to their areas and in the administration and coordination of the student interview process
- To help in interviewing perspective students, progressors and restarters and offer excellent customer service and advice to ensure customers enrol onto the appropriate courses, across all age groups and programmes
- To attend external promotional events with AAG Officers in schools including parent evenings, school assemblies, and with other providers in conjunction with direction and guidance from the College marketing department and liaison team
- To create, coordinate and deliver internal and external events that successfully promote the College to school pupils, school staff, parents and carers, including application events
- To support all College Experience and College Open Days and Evenings and Enrolment events
- To help cover the Front of House teams during periods of holidays, providing customer service in person to visitors and over the phone dealing with enquiries
- To perform such administrative tasks as are required by the various aspects of this role
- A flexible approach to working hours, including some weekends and evenings
The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed
The training you will be getting
- Customer Service Specialist Level 3 apprenticeship standard
- Blended on/off the job training at the college
- What to expect at the end of your apprenticeship
- Possible full-time role after completion of apprenticeship.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.
New College Swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. References will be sought on shortlisted candidates before interview and by agreement.