IT Support Engineer
Full Time/ Permanent
£28,741 - £31,389 - Depending on experience & qualifications
Based mainly at the St Albans campus – Occasional travel across Welwyn Garden City & Borehamwood Campus.
Join our dynamic IT Team at Oaklands College and be a crucial part of shaping the future technology in education! We are actively seeking a skilled IT Support Engineer to contribute to the support, growth and development of our IT infrastructure.
Key Responsibilities: -
- Provide essential IT Support to faculty, staff and students, ensuring seamless operation of technology resources.
- Troubleshoot and resolve hardware and software issues efficiently to minimize downtime and escalating issues when needed.
- Maintain user accounts and security groups using Microsoft Active Directory
- Collaborate with the IT team to implement and maintain technology solutions, including AR/VR headsets, immersion rooms Canvas and SharePoint.
- Responsible for delivering small projects and third-party system upgrades
- Contribute to the development and execution of IT strategies aligned with the college’s vision.
We are looking for individuals with a passion for innovation and a desire to enhance the educational experience through technology. The ideal candidate will possess expertise in the following areas:
Qualifications and Experience:
- Proficiency supporting Windows operating systems, ideally Windows 10 and 11
- Experience with Microsoft Active Directory and Microsoft 365
- At least 2 years’ experience supporting hardware and software solutions
- Excellent communication skills with a keen focus on customer service
Desirable Skills:
- Experience with teaching technology including smart wallboard solutions
- Experience configuring AR/VR headsets
- Recognised IT support qualifications – Microsoft, CompTIA or similar.
- Canvas: Utilize your knowledge of the Canvas learning management system to support faculty and students in optimizing their online learning experience.
- Sharepoint: Leverage your expertise in Sharepoint to enhance collaboration and streamline document management.
- Experience building and maintaining Microsoft Power Apps.
WHAT WE OFFER:
- Automatic entry into the Local Government pension scheme
- Generous Annual Leave – 30 days pro rata plus bank holidays
- Excellent CPD Opportunities to grow and develop through mentorship and coaching.
- Free Onsite Parking
- Subsided onsite restaurant.
- A cycle scheme and discounted gym membership
- Opportunities for flexible working
- Staff Awards
- Employee Assistance programme
- Discounts on OASIS Beauty treatments at WGC
- Discount on all UNO bus routes through Hertfordshire
- Eye care vouchers
- Access to shopping discounts via UNIDAYS