Schools Desktop Support Analyst (Abersychan School) - SRS
The Schools Desktop Support Analyst role will join an established SRS Education Team covering schools across Monmouthshire, Torfaen, Blaenau Gwent and Newport. The SRS Education Team is a multi-site team based across Usk and Newport main offices and the partner schools delivering SLAs and project work dependant on service need. For the purpose of this role the base location will be Abersychan School, Torfaen.
Our core values guide everything we do in our day to day practices and interactions with our key partners, the wider community and our colleagues.
Our core values are:
People - trusting, supporting, contributing and helping one another.
Sharing - Keeping everyone informed, Clear and simple communications, Open and Transparent, Sharing Knowledge.
Practices - Leading and managing consistently, Operating Professionally, Developing and growing our people, being inclusive when making decisions.
Adding Value - Caring about SRS performance, Caring about our customers, Delivering high quality, value for money services, making a difference to our customers.
Common Purpose - Being courageous in leading collaborative projects, pioneering in our field, owning and resolving our own problems, being masters of our own futures.
As a successful Schools Desktop Support Analyst, you will:
• Provide 1st/2nd line support to schools across the region;
• Have experience of desktop support;
• Provide escalation to 3rd line where necessary.
• Strive to meet and exceed Service Level Agreement (SLA) performance targets;
• Have a good working knowledge of IT hardware and software;
• Have an excellent communication style meeting the needs of different levels of understanding in providing support and advice to schools;
• Work and adapt to both working within a team and individually.
The SRS is a collaboration of five public sector organisations ICT departments with Torfaen County Borough Council as the lead employer.
Welsh Language Skills are desirable for this post but not essential.
This post is subject to an Enhanced Disclosure Application to the Disclosure & Barring Service (DBS) and Gwent Police Vetting which will need to be met before the post can be offered.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
Torfaen LA is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.