In this post, you will be responsible for the day-to-day co-ordination of the College's commercial and community hire activities. You will act as the primary point of contact for customers, ensuring a professional and seamless experience, in accordance with College policies.

The main responsibilities of the role will include providing and efficient, customer focused service to enquirers across campus sites, and the marketing and managing of lettings at all sites, ensuring compliance with College policy. 

Specific duties will include:

• Creating rate cards

• Client relationship and liaison management

• Developing and maintaining the college profile within local and broader community

• Meeting clients and judging the appropriateness of bookings

• Negotiating and issuing contracts for bookings in line with policy and procedures

• Maintain paperwork and records including booking contracts, invoices and credit notes

We are seeking a pro active individual who can demonstrate:

• Administrative experience gained within a busy, customer-focused environment

• Excellent customer service skills, with experience of providing a high level of customer service

• Strong commercial awareness

• Excellent organisational and planning skills

• Good IT skills (Microsoft Office, including Teams and Outlook)

You will be joining a supportive and inclusive organisation, with opportunities for professional development and growth. We offer a generous annual leave allowance, additional college closure days, the Local Government Pension Scheme, a wellness platform, staff discounts, an employee assistance programme and free car parking on all sites.

We are unable to offer sponsorship for this role.

Notice for Recruitment Agencies:

HRUC operates with a managed service provider (MSP) for recruitment services. We do not accept unsolicited emails, CVs or contact from recruitment agencies. Any CVs or information sent to HRUC outside this process will not be considered or acted upon, regardless of the terms and conditions stated by the agency.