Main Duties and Responsibilities
Ensure a professional service is maintained at all times in compliance with SCCB guidelines and objectives.
Ensure that all members have completed a Health Care Screening and received either an exercise programme or
induction before using the centre. All membership records are kept confidential and up to date.
To ensure all exercise programmes adhere to SCCB protocols at all times and in particular with regards to special
To perform fitness assessments as and when required.
Provide re-programmes and re-tests/screenings for members every 3 months or as per the agreed protocols set by
Pro-actively monitor the gym floor by offering assistance and support with exercise programmes and technique or
advice on training and lifestyle needs.
Ensure that the procedures for referring individuals are always correctly followed without exception.
Assist in formulating and delivering health/fitness related promotions that increase the knowledge, motivation and
awareness of all employees to a wide range of health issues as well as actively promoting usage levels.
To assist in developing and managing a programme of sports and social events throughout the year designed at
increasing employee awareness of the centre/gym and encouraging as many employees as possible to participate in
these activities. From time to time you will be expected to participate or facilitate in these events.
To teach circuit based classes and any additional classes depending on qualifications as and when required.
To offer a personal training service in line with SCCB procedures, where applicable.
To encourage maximum use of the facilities and services at all times.
To be familiar with all services on offer e.g. therapies, classes, weight management programme.
To ensure exceptionally high levels of cleanliness within the centre/gym.
To be well-presented and professional in appearance. Where issued, you must be attired in SCCB corporate wear that
should be clean and ironed.
To deliver a high standard of customer service at all times. This includes interacting with and motivating members
who use the centre/gym. Responsibility to ensure that all members receive acknowledgment by a member of staff
upon arrival, during their visit and when leaving.
Health and Safety
To ensure the safety and control of all members within the centre/gym by ensuring all relevant rules and regulations
applicable to the Centre’s operation are enforced.
To ensure that all relevant statutory health and safety codes of practice are adhered to and have a full understanding
of the SCCB “Health & Safety Manual”.
Ensure all centre/gym equipment is properly maintained and all preventative and recording measures and procedures
are properly applied and recorded. This may include cleaning and maintaining equipment.
If first aid qualified, administer first aid where appropriate or seek professional help following the EAP guidelines. You
must have an up-to-date Emergency First Aid Qualification.
To correctly follow guidelines and instigate systems as stipulated in all SCCB correspondence and the SCCB
“Operations Guidelines Manuals”.
To process membership payments utilising the selected software system and to ensure an accurate and systematic
approach at all times in line with the established guidelines.
To take bookings for all Centre activities e.g. health screening, inductions, classes and therapies.
To support the gyms social media presence when required.
Adhere to all cash handling procedures within the centre/gym.
Log all payments received within the centre/gym, ensuring standard operating procedures are adhered to.
To open and close the centre/gym, ensuring all NOP and EAP are adhered to.
To work at the front desk as and when required.
To assist the Manager in the day-to-day safe and effective operation of the centre/gym and assume responsibility of
the facility when you are the only supervisor.
Ensure all mobile/locum instructors are properly inducted so they are aware of systems and procedures that ensure
the effective running of the centre/gym during absence.
To be responsible for proactively developing your knowledge, skills and understanding of issues relating to your role.
To achieve this you will be expected to attend training courses and meetings as organised by SCCB. From time to
time these days will be organised outside of normal working hours.
In addition to these functions, employees are required to carry out other such duties as may reasonably be required.
The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment. South & City College Birmingham is an equal opportunities employer. All posts within the College are subject to Disclosure and Barring Service Certificate