ICT Service Desk Technician. Full Time. Permanent.
This is an opportunity for a highly motivated, customer focussed Service Desk Technician to join our Service Desk Support Team. The team provides support for IT systems and telecoms services throughout the College and provides an extensive range of ICT facilities working within the ITIL framework for its diverse user community of College staff and students.
You will hold a minimum Level 4 qualification in Computer Science or related subject and have relevant experience in a Service Desk support role along with a Level 2 minimum in maths and English (GCSE Grade C or above, GCSE Grade 4 or above, or equivalent). You will also need to demonstrate proven technical support knowledge and experience, preferably within an educational setting.
You will also have an analytical approach to problem solving, excellent customer service and communication skills with the ability to work independently and as part of a diverse technical team across different sites.
You will have a good understanding of Windows and Mac Operating Systems, be able to set up Audio Visual equipment and undertake maintenance on interactive technology.
Experience of the following is also desirable: Office 365 administration, SharePoint 2013, Systems Centre Service Manager and Microsoft Office 2013/16.
Closing date: 25 July 2019
Interviews: To be confirmed
We are one of the largest Further Education Colleges in the UK with more than 20,000 students studying with us on a wide range of courses. Our mission is to equip people with the skills they need to be successful in education, in work and business and in their personal lives.
Leicester College is proud of its diverse workforce and welcomes applications from the whole community.
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The College is committed to safeguarding and promoting the welfare of children,young people and adults and expect all staff to share this commitment. All positions are subject to an enhanced DBS disclosure that is considered satisfactory by the College. If you are appointed you must reimburse the College of the cost of a Disclosure and Barring Service check (previously Criminal Records Bureau). The cost will automatically be deducted from your first salary payment. You are also required to subscribe to and pay for the on line DBS Update Service.