IT Support Assistant (1st Line support)
College location: East Surrey College (Redhill) or John Ruskin College (Croydon)
Salary: £18,000-£19,000 (Subject to qualifications, skills and experience)
Hours: Full time (37 hours/week)
We are currently seeking to appoint an enthusiastic IT Support Assistant to join our busy and fast paced IT Department.
In this exciting role you will be working within the East Surrey College and John Ruskin College in house IT team, supporting the Colleges operations by providing effective system and network support to the business.
Working closely with the Head of Department, Technicians and rest of the IT team you will offer first line, technical and software support for all IT related queries, relating to hardware, software, telephony and business systems.
You will resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system, provide technical and administrative support and solutions, follow documented control processes, as well as allocate and escalate enquiries as necessary if no immediate resolution is possible.
You will also create and update self-help documents via the IT Service Desk knowledge base and provide out of standard hours’ support, as per business requirements.
The successful candidate must:
•Be a self-starter who can work on their own initiative
•Have at least 6 months’ experience using Office 365
•Be able to use self-directory
•Have a confident telephone manner
•Have strong MS Office (Word, Excel, Outlook, PowerPoint)
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, life assurance, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Closing Date: Sunday 15 December 2019*
(*Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment)
For full further information on this vacancy and to apply (or to see all other roles we are recruiting for at East Surrey College), please visit our careers website or contact the Human Resources department.
East Surrey College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.