IT Support Technician

Role: IT Technician

Hours: 37 hours per week, full time, all year round

Salary: Grade 9 £23,484 per annum

Employment Type: Permanent

Description:

This is an opportunity for someone with a background in IT support, to join a small, experienced service desk team working in a fast paced school environment, providing first line IT Support to the Olympus Trust community

You will provide sympathetic advice to customers on their IT queries, rectifying faults, provide advice, and fulfil service requests, you will also help to develop our knowledge base and help guides and contribute ideas to improve processes across the service desk.

Requirements

You will be highly motivated with excellent communication skills, remaining calm under pressure, have a proactive approach to customer service and the ability to work on your own or as part of a close-knit team. Ideally you will have experience of working on a busy customer-facing service desk as well as providing both telephone and remote support, some experience with basic hardware repairs would be beneficial and, whilst a driving licence and transport is not essential you must be able and willing to move between and work across all sites within the trust.

Knowledge & Skills

You will possess a broad understanding of a range of hardware and software and be familiar with a range of operating systems (including mobile devices) and be looking to further develop your skills in all areas of IT support. Ideally you will have one or more basic qualifications in IT support or be currently working toward them. You will work alongside colleagues, liaising with second- and third-line teams and so excellent team working skills are essential.

What we can offer you:

• The chance to become part of a family of schools within the Trust and a set of values we all share

• Support for your professional development and the opportunity to continue to develop your skills in a well-resourced environment

• A real opportunity to work in partnership with colleagues across the Trust

• Career progression opportunities within the Trust at an appropriate time

• Excellent relationships and loyalty with pupils, parents, carers, and the wider community

• Recognition of the importance of your work life balance. Your emotional well-being is important to us and is set alongside an expectation that the achievement of our pupils is paramount. We strive to balance life and work and create the best possible environment for performance and job satisfaction

This is a varied and demanding role and the successful candidate will actively promote and contribute to the Trust’s ethos and values through the delivery of this role.