37 hours per week
18 month fixed term contract
St Albans Campus
£14,280 rising to £15,331
This is an exciting time to join Oaklands College. You will be joining the Contact Centre team whose priorities are to provide a customer focused applications, admissions, enquiry and telephone service for current and prospective students.
You will provide initial telephone or e-mail information and advice about the courses and training opportunities we have at the College and process enrolments by telephone, fax or post along, with maintaining accurate records.
You will have a good standard of education (min grade A-C in Maths & English) and experience in administration or customer services, preferably within a Further Education establishment. You should also have excellent IT skills and be confident in using Microsoft Office packages.
In return, we will provide you with the opportunity to complete an Intermediate or Advanced Apprenticeships in Business Administration.
As part of the apprenticeship, you will complete the following qualifications:
Level 2/3 Certificate/Diploma in Principles of Business and Administration (Taught Component)
NVQ Level 2/3 Certificate/Diploma in Business Administration (Practical Component)
Functional Skills in Math, English and ICT
Employment Rights and Responsibilities
Personal thinking and learning skills
Oaklands College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.