We are looking for someone with:
- Experience in a customer-facing role delivering excellent service to a wide range of users.
- Strong digital and IT skills, with confidence supporting common software, devices and online systems.
- Experience supporting or administering reprographics services.
- Excellent communication, interpersonal and problem-solving skills.
- Good organisational skills and attention to detail.
- A flexible and proactive approach, with a commitment to safeguarding and supporting student success.
Duties and Responsibilities:
- Provide a welcoming and professional frontline service to students, staff and visitors.
- Be the first point of contact for reprographics enquiries, supporting users to access services effectively.
- Assist students and staff with print accounts, print credits, multifunction devices and related digital services.
- Troubleshoot and resolve first-line issues relating to printing, copying, scanning, equipment and other learning technologies.
- Provide first-line IT support, including assistance with accounts, passwords, Wi-Fi, software and College systems.
- Support the circulation and management of library and learning resources.
- Help maintain Learning Resource Centre facilities, equipment and study spaces to a high standard.
Benefits:
- A discounted on-site gym, sports hall, fitness class, Starbucks, osteopathy and day nursery
- 5-minute walk from Ewell East Station
- Blue Light Discount
- Free online qualifications
- Free parking on-site
- Eye care voucher
Nescot is graded ‘Good’ by Ofsted following its latest inspection in January 2023. Inspectors rated the College as Good in all 8 aspects. The report recognises that students “enjoy their courses and are motivated to succeed”, and benefit from “highly supportive relationships” with staff. At Nescot, we’re proud of our inclusive culture and we welcome all applications. This role is employed through Nescot Enterprises Ltd, a wholly owned subsidiary of Nescot which operates different terms and conditions. This college is a smoke-free campus—smoking and vaping are not permitted anywhere on campus.
Closing date 15th November 2026 (we reserve the right to close this advert early and to interview during this period)
Interviews expected to be held 13th November and 20th November 2026
Nescot is an equal opportunities employer and is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment. Applicants must be willing to undergo child protection screening including checks with past employers and enhanced DBS clearance.